Warranty

At Flavour, we are committed to supplying quality products that meet the agreed specifications and standards. All products are checked before delivery to ensure they are in good condition.

If the product is found to be defective, damaged, or not matching the confirmed order details, customers must notify us within 7 days of receiving the goods. Supporting documents such as invoice, delivery order, product photos, batch number, and issue description may be required for review.

The warranty does not cover products that have been opened, used, improperly stored, exposed to unsuitable temperature or humidity, contaminated after delivery, or damaged due to customer handling.

Once the issue is reviewed and confirmed, Flavour may offer a replacement, refund, or other suitable solution depending on the case.

For warranty claims or product quality enquiries, please contact our customer service team.